Support
Submit tickets and track your support requests
3
Open Tickets
2.4h
Avg Response
94.2%
Satisfaction
128
Resolved This Month
Create a Ticket
Describe your issue and we'll get back to you
Drop files here or browse
PNG, JPG, PDF up to 10MB
Contact Us
Other ways to reach our team
Live Chat
Available 24/7
Email Support
support@paysplitx.com
Phone Support
Business & Enterprise plans
Community Forum
Ask questions, share tips
Response SLA
Recent Tickets
Your support request history
| Ticket | Subject | Priority | Status | Updated | Action |
|---|---|---|---|---|---|
| #1042 |
Stripe webhook failing intermittently Webhooks return 500 on payment.succeeded events |
High | Open | 2 hours ago | |
| #1039 |
Invoice PDF generation delay PDFs taking 30+ seconds to generate for large invoices |
Medium | Open | 5 hours ago | |
| #1035 |
MRR calculation discrepancy Dashboard MRR doesn't match Stripe dashboard total |
Low | Open | 1 day ago | |
| #1028 |
Team member unable to access reports Viewer role missing analytics permission |
Medium | Closed | 3 days ago | |
| #1021 |
Custom report export formatting CSV export missing currency symbols in amount column |
Low | Closed | 5 days ago | |
| #1014 |
Dunning email template customization Need ability to add custom branding to dunning emails |
Low | Closed | 1 week ago |