Dashboard Churn & Retention AI Prediction

AI Churn Prediction

Predict customers likely to churn using AI insights

AI Powered

Churn Risk Score

AI-predicted churn probability

Elevated

Overall Risk Level

4.2% +0.8pp

23 high-risk accounts identified

Predicted 30d

likely to churn

At-Risk MRR

$14,230

Accuracy

89.2%

+2.4%

High Risk

Immediate attention needed

+5 from last month

Critical (90%+) 8

High (80-90%) 15

Medium (50-80%) 48

Total Monitored 709

Predicted Revenue Loss

$14,230

Monthly impact if no action taken

+$2,180 vs prior month

Saveable

$8,420

59.2% recoverable

Expected Loss

$5,810

40.8% at risk

Recovery Progress 59.2%

Interventions active 14 of 23

AI Churn Trend

Predicted vs actual churn over time

Predicted

Actual

Predicted

This month

Actual

Last verified

Accuracy

89.2%

+2.4pp

Saved

Prevented

40 30 20 10 0

Apr '25 Jun Aug Oct Dec Feb '26 Now

Risk Segments Distribution

Customer risk classification

709 total

709 Monitored

High Risk

23 3.2%

Medium Risk

48 6.8%

Low Risk

638 89.9%

Risk Trend (6mo) Worsening

Oct

Nov

Dec

Jan

Feb

Mar

At-Risk Customers

Sorted by churn probability

Customer	Plan	MRR	Risk Level	Probability	Last Activity	Action
GlobalTech Solutions Login drop + support tickets	Business	$1,249	Critical	94%	18 days ago
MedCore Inc Feature usage decline	Pro	$849	Critical	91%	24 days ago	In outreach
FinanceHub Payment failure Ã— 3	Business	$649	High	88%	12 days ago
RetailMax Contract ending in 14 days	Pro	$449	High	86%	8 days ago	In outreach
BuildRight Co Login frequency dropped 70%	Starter	$349	High	83%	15 days ago
EduLearn Platform Feature usage + open tickets	Pro	$249	High	81%	21 days ago	In outreach

Showing 6 of 23 high-risk accounts

AI Retention Suggestions

Recommended actions to reduce churn

4 actions

Personal CSM outreach

$5,240/mo

Assign dedicated success manager to 4 enterprise accounts

4 accounts Highest impact

Offer targeted discount

$4,820/mo

15% retention offer to 8 price-sensitive accounts

8 accounts High impact

Send re-engagement email

$3,120/mo

Personalized outreach to 18 dormant accounts

18 accounts Medium impact

Upgrade incentive

$2,890/mo

Feature unlock offer for 6 underutilizing accounts

6 accounts Medium impact

Total estimated savings $16,070/mo

Confidence Score

89.2%

AI confidence level

+2.4pp improving

Training Data

24 months

12,400 data points

Features Used

behavioral signals

Last Retrained

2 days ago

Next: in 5 days

Model Accuracy

Precision

87.6%

True positives / predicted positives

Recall

91.4%

True positives / actual positives

F1 Score

89.5%

Harmonic mean of precision & recall

AUC-ROC

0.94

Discrimination capability score