Dunning Management
Automated payment recovery workflows and dunning analytics
Dunning Success Rate
Overall recovery performance
Recovery Rate
67 of 156 invoices recovered this cycle
In Dunning
156
$24,180 value
Recovered
67
$28,420 saved
Lost
23
$8,640 lost
Failed Recovery
$8,640
Unrecoverable this cycle
Invoices
23
14.7% of total
Avg Invoice
$376
Per failed
Retry Attempts
3.2
Avg retries before resolution
1st Attempt Success
38%
Avg Resolution
5.2 days
Recovery Funnel
Dunning flow conversion stages
Retry Timeline
Dunning performance over time
Entered Dunning
156
+18 this week
Recovered
67
$28,420 saved
Revenue Rate
76.7%
By $ recovered
Dunning Rules
Active recovery rules
Email Sequence
Automated message flow
Payment Failed Notice
Friendly reminder with retry link
Update Card Request
Direct card update CTA
Service Interruption Warning
Urgency-driven with countdown
Account Suspension Notice
Final warning before suspension
Smart Suggestions
AI recommendations
Optimize retry timing
Move Day 3 retry to Day 2. Data shows 18% higher recovery within 48hrs.
Personalize subject lines
Custom subject lines with name + plan could boost open rate by ~12%.
Add SMS channel
SMS notifications for high-value invoices ($200+) show 34% faster recovery.
Offer partial payment
Allow 50% partial for final-stage invoices. Could recover 28% of lost revenue.
Dunning Activity
Active dunning entries and their current status
| Customer | Invoice | Retry Count | Amount | Days in Dunning | Status | Next Retry |
|---|---|---|---|---|---|---|
StreamVault Soft Reminder stage |
#INV-2841 |
1/4
|
$240 | 1 day | Pending | In 4 hours |
QuantumByte Payment Update stage |
#INV-2836 |
2/4
|
$480 | 4 days | In Progress | Tomorrow |
NexGen Labs Urgent Notice stage |
#INV-2829 |
3/4
|
$960 | 8 days | At Risk | In 2 days |
CodeForge Final Warning stage |
#INV-2814 |
4/4
|
$360 | 15 days | Critical | - |
BrightPath AI Recovered at Soft Reminder |
#INV-2838 |
1/4
|
$120 | 2 days | Recovered | Completed |
Vortex Cloud Payment Update stage |
#INV-2832 |
2/4
|
$720 | 5 days | In Progress | In 12 hours |